Installation Instructions

  1. You should have:
    1. An installation link
    2. A configuration link (or instructions for a configuration email)
  2. Do not install as Administrator. If more than one user uses the PC, you should install the Add-In as each user.
  3. Close Outlook.
  4. Click the installation link to tell your browser to download the installation program.
  5. Run the custom setup.exe you downloaded by clicking it at the bottom of your browser window. Be sure to only click it once.
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    Run Setup.exe
  6. Some anti-malware programs will warn you about running a program from the Internet. As long as the publisher is "SecurEmail LLC, you can safely run the download.
    Other anti-malware programs will stop the setup and ask you to send it to them for analysis. Do that and after a few minutes they will tell you it is safe and let you try the install again.
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    AVG protected your PC
  7. After you authorize your anti-malware software, allow Windows to run the Setup.
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    Windows protected your PC: More info Windows protected your PC: Run anyway
  8. As long as the publisher is SecurEmail LLC it is safe to authorize and install the program.
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    Publisher has been verified The Microsoft Office customization was successfully installed
  9. Start Outlook.
  10. If you receive a message that an Add-In took too long to start and was disabled, click the option to "Always Enable".
    You can always uninstall the Add-In if it takes too long to start after this first time.

Configuration Instructions

  1. Start Outlook
  2. Click the configuration link in either in the email or in the webpage provided by your company.
  3. This will start a special email for you in Outlook.
    Enter your CheckTLS Outlook Add-in password in the Subject: of this email if it not there already (green circle).
    note: your company CODE will show in place of the blue circle.
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    Config Email
  4. When you click Send on the special email, it will contact CheckTLS, download your custom configuration, and complete the setup of the Add-In.
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    New Config File Saved
  5. If your system does not allow email links, meaning that when you click the Configuration LINK it does not start an email, or if your system is not configured to start new emails directly in Outlook, then you can configure the Add-in manually by sending this email:
    Subject: YOUR.PASSWORD
    Type your company's CODE and PASSWORD in the To: and Subject: fields where indicated. Same as the step immediately above, when you click Send, it will contact CheckTLS, download your custom configuration, and complete the setup of the Add-In.
  6. If you do not receive the popup saying "New Config File Saved", or it looks like Outlook sent the email instead, or after a few minutes if you receive a email bounce message from CheckTLS saying the config email bounced, then the Add-in is not properly installed.
    You can see Troubleshooting for steps to remove and reinstall the Add-in.

Why a Two Step (Install and Configure) Process?

The Add-in is customizable, such as adding white-listed domains that you know are good (or you know are bad but you don't care). When you make a change to the Add-in's configuration, the two-step process allows them to just do the second step rather than a complete new install.

Like the MoreInfo page used to install and support the Add-in, it's config file can be hosted at your web site, so you do not need to contact CheckTLS to make changes.


Troubleshooting information is available here.