Troubleshooting

Enabling a Disabled Add-in

Enabling a Stubbornly Disabled Add-in

  1. Open Outlook
  2. Navigate to Disabled COM Add-Ins by
    under the File menu, choose Options in the left pane, then Add-ins in the left pane, then Manage: Disabled COM Add-ins and Go... at the bottom of the right pane
  3. Highlight the CsCheckTLS_OAi line and then click Enable
  4. Close and re-open Outlook

Preventing the Add-in From Timing-Out

The PowerShell script below will tell Windows that the Add-in is allowed to take time to start. You will have to download it and save it on your harddrive, then run it; PowerShell scripts cannot be directly run from the Internet.
Enable_AddIn.ps1

Removing a Stubborn Add-in

  1. Close Outlook
  2. Use Windows Add/Remove Programs to uninstall CsCheckTLS_OA
  3. Open Outlook
  4. See if the problem is fixed, if not continue with
  5. Navigate to COM Add-Ins, either by
    • entering COM in the "Tell me what you want to do" box at the top of your screen and then choosing COM Add-ins in the pull-down, or
    • under the File menu, choose Options in the left pane, then Add-ins in the left pane, then Manage: COM Add-ins and Go... at the bottom of the right pane
  6. Highlight the CsCheckTLS_OAi line and then click Remove
  7. Close and re-open Outlook
  8. See if the problem is fixed, if not continue with
  9. Use Windows Add/Remove Programs to repair Outlook
    • Close Outlook
    • open Windows Add/Remove Programs
    • if you have a Microsoft Office 365 entry, click it
      • Click Modify
      • Choose Quick Repair
    • if you have an Office entry, click it
      • Click Advanced Options
      • Click the Repair button (under Reset heading)